Charles Schwab Bank: "Due to sudden high call volumes we apologize t...
A Charles Schwab Bank customer review by GetHuman user ~agent from November 27th, 2017
Background on ~agent's case
GetHuman: ~agent - can you tell our other Charles Schwab Bank customers when your case took place?
~agent: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Charles Schwab Bank, and if so, how?
GetHuman: And which of these common Charles Schwab Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~agent a list of common Charles Schwab Bank problems)
~agent: "Question" was why I was trying to call.
~agent's review of Charles Schwab Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Charles Schwab Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~agent: "Due to sudden high call volumes we apologize that we are unable to take your call at this time." I have gotten this message every time I called for * days in a row now. Guess they don't answer the phone anymore.
GetHuman: Let's quantify your experience contacting Charles Schwab Bank. On a scale of 1 to 5, how easy is it go get help on a Charles Schwab Bank problem?
~agent: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~agent: I'd give them a four out of five on communication.
GetHuman: And what about Charles Schwab Bank's ability to quickly and effectively address your problem?
~agent: For that I would say one out of five.
GetHuman: And finally- any advice for other Charles Schwab Bank customers?
~agent: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Charles Schwab Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~agent taken from his Charles Schwab Bank customer service problem that occurred on November 24th, 2017.
Charles Schwab Bank
3.00 of 5 stars | 14 reviews
~agent's Charles Schwab Bank Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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