Charter Communications: Biggest sports night in century* T.V. out and p...
A Charter Communications customer review by GetHuman user ~dissapointed from November 27th, 2017
Background on ~dissapointed's case
GetHuman: ~dissapointed - can you tell our other Charter Communications customers when your case took place?
~dissapointed: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~dissapointed a list of common Charter Communications problems)
~dissapointed: "Payment Arrangement" was why I was trying to call.
~dissapointed's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissapointed: Biggest sports night in century* T.V. out and phone out* line busy and can't get through to you guys* horrible customer service as always* will be calling for my tiny little credit you give for one day of service being out regardless of how you have impacted our lives* we deserve better: just wish we had better options! Thanks for nothing...this message will probally never be recognized so responded to* so just forget I wrote it! The worst company ever!!!!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~dissapointed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissapointed: I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~dissapointed: For that I would say two out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~dissapointed: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissapointed taken from his Charter Communications customer service problem that occurred on November 26th, 2017.