Charter Communications: Call for an outage was told there was not an ou...
A Charter Communications customer review by GetHuman user ~feedup from November 20th, 2017
Background on ~feedup's case
GetHuman: ~feedup - can you tell our other Charter Communications customers when your case took place?
~feedup: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~feedup a list of common Charter Communications problems)
~feedup: "Overcharge/Strange charge" was why I was trying to call.
~feedup's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~feedup: Call for an outage was told there was not an outage. They setup an appointment. Waited for the appointment no one showed up. Called again, was told the appointment was cancelled because the outage was corrected. Still have not cable. They setup an appointment for the next day. I told them no way they cancelled the first appointment I wanted an appointment today. I finally got one for late this afternoon. Meanwhile their are * guys in my back yard trying to correct the outage, which I was told their was not an outage. Now I know these people do not know what they are doing. Direct TV here is come. I am done with Charter.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~feedup: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~feedup: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~feedup: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~feedup: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~feedup taken from his Charter Communications customer service problem that occurred on November 17th, 2017.