Charter Communications: Dear *Charter *You ******Not only did you lie...
A Charter Communications customer review by GetHuman user ~angryinLA from November 19th, 2017
Background on ~angryinLA's case
GetHuman: ~angryinLA - can you tell our other Charter Communications customers when your case took place?
~angryinLA: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~angryinLA a list of common Charter Communications problems)
~angryinLA: "Overcharge/Strange charge" was why I was trying to call.
~angryinLA's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angryinLA: Dear *Charter *You ******Not only did you lie and mess up my install. Now I have representatives calling my cell phone to up sell me. **Not only do you try to up sell me on every single bill I receive (which caused me to mistake it for junk mail and throw it away).**Not only do you call my cell phone and rudely tell me "This is Charter. We want to talk to you. Call us back." Um, no!**Not only do you charge $* to talk to a live person to pay your bill.**Not only do you hijack my internet and redirect me to a website that says "Call Charter now".**But then you have the audacity to tell me you will shut off my service for a $*.** overdue amount. **I miss you *DSLExtreme :( We had DSL Extreme for * wonderful years with slow speed, but the ******** I have dealt with in the * months I have had *Charter is not worth the slightly faster speed.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~angryinLA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angryinLA: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~angryinLA: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~angryinLA: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angryinLA taken from his Charter Communications customer service problem that occurred on November 16th, 2017.