Charter Communications: I attempted to contact them about a recent inte...
A Charter Communications customer review by GetHuman user ~cookielover154 from November 27th, 2017
Background on ~cookielover154's case
GetHuman: ~cookielover154 - can you tell our other Charter Communications customers when your case took place?
~cookielover154: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~cookielover154 a list of common Charter Communications problems)
~cookielover154: "Complaint" was why I was trying to call.
~cookielover154's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cookielover154: I attempted to contact them about a recent internet outage, was on hold for about * minutes just to later hear a person tell me they knew nothing about it
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~cookielover154: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cookielover154: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~cookielover154: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~cookielover154: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cookielover154 taken from his Charter Communications customer service problem that occurred on November 24th, 2017.