Charter Communications: I have been a customer for two years. During th...

A Charter Communications customer review by GetHuman user ~Upset\overit from November 26th, 2017

Background on ~Upset\overit's case

GetHuman: ~Upset\overit - can you tell our other Charter Communications customers when your case took place?
~Upset\overit: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~Upset\overit: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset\overit a list of common Charter Communications problems)
~Upset\overit: "Payment Arrangement" was why I was trying to call.

~Upset\overit's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset\overit: I have been a customer for two years. During that time I called customer service and told them my modem was out dated and slow. She said it was fine. When a rep came to my house a few months later he said it is a VERY old model and finally had a new one. then when I hooked up cable with my $** a month Internet. The installer didn't want to get I to my attic and not knowing I was there mouthed f---, very dramatically. Then he left the whole mess for me to complete the installation WIRES EVERYWHERE! I let it slide because it was valentine's day and well .. I understand not wanting to be at work. But not even a month later I was hung up on by customer service then treated like a moron by the second. She said "ma'am let me say this in a different way so you can understand" I then proceeded to repeat what she was "trying" to get me to understand. I spoke to her for over and hour and when I got on the the phone with a "supervisor" he also treated me like I didn't understand what they were sa
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Upset\overit: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset\overit: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Upset\overit: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Upset\overit: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset\overit taken from his Charter Communications customer service problem that occurred on November 20th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~Upset\overit's Charter Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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