Charter Communications: I held for ** minutes with no help. Terrible se...

A Charter Communications customer review by GetHuman user ~angry customer from November 24th, 2017

Background on ~angry customer's case

GetHuman: ~angry customer - can you tell our other Charter Communications customers when your case took place?
~angry customer: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~angry customer: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common Charter Communications problems)
~angry customer: "Service problem" was why I was trying to call.

~angry customer's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: I held for ** minutes with no help. Terrible service. I will cancel the service it is so bad. Not the first time.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~angry customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~angry customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his Charter Communications customer service problem that occurred on November 16th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~angry customer's Charter Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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