Charter Communications: I placed ** phone calls to activate a brand new...

A Charter Communications customer review by GetHuman user ~dave F from November 23rd, 2017

Background on ~dave F's case

GetHuman: ~dave F - can you tell our other Charter Communications customers when your case took place?
~dave F: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~dave F: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~dave F a list of common Charter Communications problems)
~dave F: "Pay Bill" was why I was trying to call.

~dave F's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dave F: I placed ** phone calls to activate a brand new box. most calls were cut off with three beeps. Once I heard a human voice and she gave me her name before we were cut off. a week later I was able to reach an actual human to set an appointment. Yeah... when the tech arrived a few days later The tech told me he had replaced all the pace boxes he had encountered that day *junk*. he replaced it with an Aris box the new box worked for ** hours. since the digital conversion on the **th I've had ** hours of working cable. In two more days they will send a tech to check the new not working box. Do I need to add the internet goes on and offline every few minutes. I*ve sent charter several * all my speed tests that show speeds of *mbps and the majority at .* mbps they suggest they are giving me ** mbps. speedtest calls that an F. please send our area some bandwidth. Please! I know I'm in an area that has a greater population in the summer but can't you account for that? Our internet is grea
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~dave F: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dave F: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~dave F: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~dave F: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dave F taken from his Charter Communications customer service problem that occurred on November 16th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~dave F's Charter Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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