Charter Communications: Someone had used my name and ssn number to get...

A Charter Communications customer review by GetHuman user ~WillNeverBeACustomer from November 26th, 2017

Background on ~WillNeverBeACustomer's case

GetHuman: ~WillNeverBeACustomer - can you tell our other Charter Communications customers when your case took place?
~WillNeverBeACustomer: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~WillNeverBeACustomer: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~WillNeverBeACustomer a list of common Charter Communications problems)
~WillNeverBeACustomer: "Update account information" was why I was trying to call.

~WillNeverBeACustomer's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WillNeverBeACustomer: Someone had used my name and ssn number to get cable and phone services, when i found out, i went through the proper process of the fraud claim ( filed a police report and fax paperwork) but yet hear it is * YEARS later and i still have an open account with a HUGE bill. I've called the claims line, left a message but no one has gotten back to me. This is very frustrating and should've been taken care of years ago! My next step is to a lawyer
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~WillNeverBeACustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WillNeverBeACustomer: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~WillNeverBeACustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~WillNeverBeACustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WillNeverBeACustomer taken from his Charter Communications customer service problem that occurred on November 23rd, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~WillNeverBeACustomer's Charter Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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