Charter Communications: The customer service rep was totally uneducated...

A Charter Communications customer review by GetHuman user ~Matt Barry from November 22nd, 2017

Background on ~Matt Barry's case

GetHuman: ~Matt Barry - can you tell our other Charter Communications customers when your case took place?
~Matt Barry: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~Matt Barry: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Matt Barry a list of common Charter Communications problems)
~Matt Barry: "Lower My Bill" was why I was trying to call.

~Matt Barry's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Matt Barry: The customer service rep was totally uneducated and did not know what he was talking about, this is why charter is a dying brand. Buying a satellite dish ASAP
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Matt Barry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Matt Barry: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Matt Barry: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Matt Barry: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Matt Barry taken from his Charter Communications customer service problem that occurred on November 14th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~Matt Barry's Charter Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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