Charter Communications: The man I spoke with was very helpful. He said...

A Charter Communications customer review by GetHuman user ~helen turke from November 23rd, 2017

Background on ~helen turke's case

GetHuman: ~helen turke - can you tell our other Charter Communications customers when your case took place?
~helen turke: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~helen turke: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~helen turke a list of common Charter Communications problems)
~helen turke: "Refund" was why I was trying to call.

~helen turke's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helen turke: The man I spoke with was very helpful. He said the problem was with the cable box and they will send a technician out tomorrow to take care of it
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~helen turke: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helen turke: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~helen turke: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~helen turke: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helen turke taken from his Charter Communications customer service problem that occurred on November 18th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~helen turke's Charter Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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