Chase Auto Finance: Chase employees are not competent. The manager...

A Chase Auto Finance customer review by GetHuman user ~susan from November 7th, 2017

Background on ~susan's case

GetHuman: ~susan - can you tell our other Chase Auto Finance customers when your case took place?
~susan: Yes I can. It was evening, on October 28th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
~susan: I used the 800-336-6675 number I found for on the GetHuman Chase Auto Finance customer phone number page I was on: Chase Auto Finance Customer Service Phone Number
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
Shows ~susan a list of common Chase Auto Finance problems
~susan: "Update account information" was why I was trying to call.

~susan's review of Chase Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan: Chase employees are not competent. The managers avoid having to deal with anything. My bank sends my payment around the **th of the month(it is not due to the **st). They end up har***ing me with phone calls stating they did not receive the payment. This continues for about * weeks. Then the whole process starts over. I have had my bank contact them and even fax information, but nothing has changed. Chase is the WORST company that I have ever dealt with!
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~susan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan: I'd give them a three out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~susan: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~susan: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan taken from his Chase Auto Finance customer service problem that occurred on October 28th, 2017.

Chase Auto Finance

4.75 of 5 stars | 65 reviews
Chase Auto Finance ReviewsChase Auto Finance's Phone NumberAll Chase Auto Finance contact infoGeneral Chase Auto Finance customer service info
~susan's Chase Auto Finance Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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