Chase Credit Cards: Did not receive statement. Caught error * days...
A Chase Credit Cards customer review by GetHuman user GetHuman-243121 from October 30th, 2017
Background on GetHuman-243121's case
GetHuman: GetHuman-243121 - can you tell our other Chase Credit Cards customers when your case took place?
GetHuman-243121: Sure. It was late at night, on October 27th.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243121 a list of common Chase Credit Cards problems)
GetHuman-243121: "Lower my rate" was why I was trying to call.
GetHuman-243121's review of Chase Credit Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243121: Did not receive statement. Caught error * days after due date.*Pay bill in full every month & on time. Called customer service *about $** late charge & $** finance chg. & was tolod they made *no exceptions.Did not care about customer or service.
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
GetHuman-243121: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243121: I'd give them a three out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
GetHuman-243121: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
GetHuman-243121: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Credit Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243121 taken from his Chase Credit Cards customer service problem that occurred on October 27th, 2017.