Chase UCard: Immediate real person on the line and excellent...

A Chase UCard customer review by GetHuman user ~Marthamae from November 26th, 2017

Background on ~Marthamae's case

GetHuman: ~Marthamae - can you tell our other Chase UCard customers when your case took place?
~Marthamae: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Chase UCard, and if so, how?
~Marthamae: I used a phone number I found on the GetHuman Chase UCard customer service contact info page: Contact Chase UCard Customer Service
GetHuman: And which of these common Chase UCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Marthamae a list of common Chase UCard problems)
~Marthamae: "Question" was why I was trying to call.

~Marthamae's review of Chase UCard customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase UCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marthamae: Immediate real person on the line and excellent customer service.....thanks for sharing how to make this happen. I was getting very frustrated going in circles with the machine!
GetHuman: Let's quantify your experience contacting Chase UCard. On a scale of 1 to 5, how easy is it go get help on a Chase UCard problem?
~Marthamae: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marthamae: I'd give them a five out of five on communication.
GetHuman: And what about Chase UCard's ability to quickly and effectively address your problem?
~Marthamae: For that I would say two out of five.
GetHuman: And finally- any advice for other Chase UCard customers?
~Marthamae: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chase UCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marthamae taken from his Chase UCard customer service problem that occurred on November 18th, 2017.

Chase UCard

3.96 of 5 stars | 119 reviews

~Marthamae's Chase UCard Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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