Chase: Bad customer service
A Chase customer review by GetHuman user GetHuman-katiejan from December 1st, 2017
Background on GetHuman-katiejan's case
GetHuman: GetHuman-katiejan - can you tell our other Chase customers when your case took place?
GetHuman-katiejan: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to Chase, and if so, how?
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-katiejan a list of common Chase problems)
GetHuman-katiejan: "Setup an account" was why I was trying to call.
GetHuman-katiejan's review of Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-katiejan: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-katiejan: Keep getting hung up on
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
GetHuman-katiejan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-katiejan: I'd give them a three out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
GetHuman-katiejan: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase customers?
GetHuman-katiejan: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-katiejan taken from his Chase customer service problem that occurred on November 23rd, 2017.