CheapOair: Called. You said to give my ph. * and You woul...
A CheapOair customer review by GetHuman user GetHuman-431258 from November 21st, 2017
Background on GetHuman-431258's case
GetHuman: GetHuman-431258 - can you tell our other CheapOair customers when your case took place?
GetHuman-431258: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431258 a list of common CheapOair problems)
GetHuman-431258: "Flight delayed" was why I was trying to call.
GetHuman-431258's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431258: Called. You said to give my ph. * and You would return my call in ** min. You called right back. I was on hold for over ** min. Someone came on ph. and said they would connect me to customer access. I held for another ** min. and finally hung up! This is ridiculous!
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
GetHuman-431258: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431258: I'd give them a two out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
GetHuman-431258: For that I would say five out of five.
GetHuman: And finally- any advice for other CheapOair customers?
GetHuman-431258: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431258 taken from his CheapOair customer service problem that occurred on November 17th, 2017.