CheapOair: I ASKED FOR ELECTRONIC TICKET NUMBER, BECAUSE I...
A CheapOair customer review by GetHuman user GetHuman-404779 from November 22nd, 2017
Background on GetHuman-404779's case
GetHuman: GetHuman-404779 - can you tell our other CheapOair customers when your case took place?
GetHuman-404779: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404779 a list of common CheapOair problems)
GetHuman-404779: "Cancel Booking" was why I was trying to call.
GetHuman-404779's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404779: I ASKED FOR ELECTRONIC TICKET NUMBER, BECAUSE ITINERARY DID NOT HAVE IT FOR BOOKING NUMBER *******. rEPRESENTATIVE PROMISED TO SEND IT VIA E-MAIL IN **-** MIN. instead HE SENT IN ** MIN THE SAME ITINERARY WITHOUT ELECTRONIC TICKET NUMBER. IT IS HORRIBLE EXPERIENCE AND SERVICE.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
GetHuman-404779: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404779: I'd give them a one out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
GetHuman-404779: For that I would say two out of five.
GetHuman: And finally- any advice for other CheapOair customers?
GetHuman-404779: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404779 taken from his CheapOair customer service problem that occurred on November 14th, 2017.