CheapOair: I tried calling the phone number on my e-ticket...
A CheapOair customer review by GetHuman user ~Lancehg from November 23rd, 2017
Background on ~Lancehg's case
GetHuman: ~Lancehg - can you tell our other CheapOair customers when your case took place?
~Lancehg: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows ~Lancehg a list of common CheapOair problems)
~Lancehg: "Special Request" was why I was trying to call.
~Lancehg's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lancehg: I tried calling the phone number on my e-ticket and nobody EVER answered. The phone number above, however, worked after waiting in queue for ** minutes. **Be aware of this company though. I was charged an additional $** for choosing my seats. I NEVER agreed to pay for this. When I saw there was going to be a charge when choosing my seats I never clicked submit and I exited the webpage* however, I was charge the $** the following day. **Everything was resolved after calling the phone number above.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
~Lancehg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lancehg: I'd give them a one out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
~Lancehg: For that I would say one out of five.
GetHuman: And finally- any advice for other CheapOair customers?
~Lancehg: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lancehg taken from his CheapOair customer service problem that occurred on November 14th, 2017.