CheapOair: I waited forever after a ridiculous experience...
A CheapOair customer review by GetHuman user GetHuman-235724 from November 6th, 2017
Background on GetHuman-235724's case
GetHuman: GetHuman-235724 - can you tell our other CheapOair customers when your case took place?
GetHuman-235724: Yes. It was late at night, on October 29th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-235724 a list of common CheapOair problems)
GetHuman-235724: "Make a booking" was why I was trying to call.
GetHuman-235724's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-235724: I waited forever after a ridiculous experience using their website and then the representative got me a new ticket* however, I was charged for more than the amount he said and consequently have had to call back * more times and the issue is still not resolved because their computers are not working.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
GetHuman-235724: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-235724: I'd give them a two out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
GetHuman-235724: For that I would say one out of five.
GetHuman: And finally- any advice for other CheapOair customers?
GetHuman-235724: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-235724 taken from his CheapOair customer service problem that occurred on October 29th, 2017.