CheapOair: The first time I called I waited ** minutes on...
A CheapOair customer review by GetHuman user ~ceejai from November 4th, 2017
Background on ~ceejai's case
GetHuman: ~ceejai - can you tell our other CheapOair customers when your case took place?
~ceejai: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows ~ceejai a list of common CheapOair problems)
~ceejai: "Change Booking" was why I was trying to call.
~ceejai's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ceejai: The first time I called I waited ** minutes on hold, when the guy finally answered I asked a billing question. Instead of transferring the call himself to the correct extension, he put me on HOLD again and I waited, my first phone I used the battery went dead (so I picked up the extenstion phone I had) and that actually went dead too. Both my cordless home phones batteries went dead and I never did get off hold. I sent a couple of emails out and did get a message back to call a number and ask for the ext. of the Billing Dept. *I tried calling the number given and this time I waited ** minutes and finely when someone answered the phone, I asked for the extention number I was given in the email. The guy did not know how to transfer the call and hung up on me. *To be honest giving this companies customer service a score of * is REALLY TO HIGH, it is closer to ZERO.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
~ceejai: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ceejai: I'd give them a three out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
~ceejai: For that I would say one out of five.
GetHuman: And finally- any advice for other CheapOair customers?
~ceejai: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ceejai taken from his CheapOair customer service problem that occurred on November 1st, 2017.