CheapOair: billing will not answer their phone. I was bill...
A CheapOair customer review by GetHuman user ~janet from November 20th, 2017
Background on ~janet 's case
GetHuman: ~janet - can you tell our other CheapOair customers when your case took place?
~janet : Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows ~janet a list of common CheapOair problems)
~janet : "Change Booking" was why I was trying to call.
~janet 's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janet : billing will not answer their phone. I was billed two times for the same flight, but never even received the tickets for one flight. as they will not respond I will have to contact my bank card to dispute the over *,*** dollars they billed to me for NOTHING.
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
~janet : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janet : I'd give them a four out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
~janet : For that I would say five out of five.
GetHuman: And finally- any advice for other CheapOair customers?
~janet : Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janet taken from his CheapOair customer service problem that occurred on November 12th, 2017.