CheapOair: never got through after being on hold for hours...
A CheapOair customer review by GetHuman user ~moni from November 21st, 2017
Background on ~moni's case
GetHuman: ~moni - can you tell our other CheapOair customers when your case took place?
~moni: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to CheapOair, and if so, how?
GetHuman: And which of these common CheapOair customer issues best describes the reason you wanted to talk to them?
(Shows ~moni a list of common CheapOair problems)
~moni: "Find Itinerary" was why I was trying to call.
~moni's review of CheapOair customer service
GetHuman: So how would you sum up your experience for GetHuman's CheapOair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moni: never got through after being on hold for hours and then cut off for two days now - they changed our flight last minute to one that won't work for us a week before international travel - their live chat and emails don't work either - never been this unhappy before with a booking - and very stressful
GetHuman: Let's quantify your experience contacting CheapOair. On a scale of 1 to 5, how easy is it go get help on a CheapOair problem?
~moni: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moni: I'd give them a one out of five on communication.
GetHuman: And what about CheapOair's ability to quickly and effectively address your problem?
~moni: For that I would say four out of five.
GetHuman: And finally- any advice for other CheapOair customers?
~moni: Call them early in the day or late. Don't forget any personal or account information you might need for CheapOair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moni taken from his CheapOair customer service problem that occurred on November 16th, 2017.