Checkr: my background check went on for * weeks and now...

A Checkr customer review by GetHuman user GetHuman-jenniies from December 8th, 2017

Background on GetHuman-jenniies's case

GetHuman: GetHuman-jenniies - can you tell our other Checkr customers when your case took place?
GetHuman-jenniies: Yes I can. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Checkr, and if so, how?
GetHuman-jenniies: I used a help page I found on the GetHuman Checkr customer service contact info page: Contact Checkr Customer Service
GetHuman: And which of these common Checkr customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jenniies a list of common Checkr problems
GetHuman-jenniies: "None of those really matches why I wanted to contact Checkr that day." was why I was trying to contact.

GetHuman-jenniies's review of Checkr customer service

GetHuman: So how would you sum up your experience for GetHuman's Checkr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jenniies: my background check went on for * weeks and now it's suspended
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jenniies: in between those * weeks they said my license number was put in wrong so i sent a picture of the license and this is what i got now when i checked the status : suspended. i've been waiting for so long!
GetHuman: Let's quantify your experience contacting Checkr. On a scale of 1 to 5, how easy is it go get help on a Checkr problem?
GetHuman-jenniies: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jenniies: I'd give them a four out of five on communication.
GetHuman: And what about Checkr's ability to quickly and effectively address your problem?
GetHuman-jenniies: For that I would say three out of five.
GetHuman: And finally- any advice for other Checkr customers?
GetHuman-jenniies: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Checkr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jenniies taken from his Checkr customer service problem that occurred on December 2nd, 2017.

Checkr

5.10 of 5 stars | 30 reviews
Checkr ReviewsHow to contact CheckrGeneral Checkr customer service info
GetHuman-jenniies's Checkr Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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