Chegg: Customer service rep was very pleasant and reso...
A Chegg customer review by GetHuman user GetHuman-365999 from November 20th, 2017
Background on GetHuman-365999's case
GetHuman: GetHuman-365999 - can you tell our other Chegg customers when your case took place?
GetHuman-365999: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-365999 a list of common Chegg problems)
GetHuman-365999: "Overcharge on Account" was why I was trying to call.
GetHuman-365999's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-365999: Customer service rep was very pleasant and resolved my issue immediately. I have always had a good experience when I contact Chegg. The free shipping coupon never works as stated in one of the customer reveiws.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman-365999: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-365999: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman-365999: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman-365999: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-365999 taken from his Chegg customer service problem that occurred on November 18th, 2017.