Chegg: Excellent took care of me in a matter of minute...

A Chegg customer review by GetHuman user ~Christian Sanchez from November 19th, 2017

Background on ~Christian Sanchez's case

GetHuman: ~Christian Sanchez - can you tell our other Chegg customers when your case took place?
~Christian Sanchez: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chegg, and if so, how?
~Christian Sanchez: I used the 855-477-0177 number I found for on the GetHuman Chegg customer phone number page I was on: Chegg Customer Service Phone Number
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Christian Sanchez a list of common Chegg problems)
~Christian Sanchez: "Returns" was why I was trying to call.

~Christian Sanchez's review of Chegg customer service

GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christian Sanchez: Excellent took care of me in a matter of minutes and efficiently answered my questions. Thanks chegg
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Christian Sanchez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christian Sanchez: I'd give them a one out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Christian Sanchez: For that I would say four out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Christian Sanchez: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christian Sanchez taken from his Chegg customer service problem that occurred on November 10th, 2017.

Chegg

2.71 of 5 stars | 94 reviews

~Christian Sanchez's Chegg Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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