I sold * books to Chegg and have yet to recieve...
A Chegg customer review by GetHuman user GetHuman-304683 from October 28th, 2017
Background on GetHuman-304683's case
GetHuman: GetHuman-304683 - can you tell our other Chegg customers when your case took place?
GetHuman-304683: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304683 a list of common Chegg problems)
GetHuman-304683: "Make a purchase" was why I was trying to call.
GetHuman-304683's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304683: I sold * books to Chegg and have yet to recieve any money. It has been * weeks and they keep telling me that the visa cards are in the mail. I got the email telling me they had recieved hte book and how much they would be paying be for them. I have had to call over ** times and they all give me a deifferent story. I talked to a manager who I that had it taken care of but she did not and * weeks later when I called back she said that she had never told me what she told me before. I have finally told them that I want them to send me the books back since it has been almost * months and I have not recieved my money for them. They are trying to ***** me out of over $***.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman-304683: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304683: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman-304683: For that I would say three out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman-304683: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304683 taken from his Chegg customer service problem that occurred on October 25th, 2017.