Chegg: I was charged **.** to my account for some reas...
A Chegg customer review by GetHuman user ~Mr. Ren from November 20th, 2017
Background on ~Mr. Ren's case
GetHuman: ~Mr. Ren - can you tell our other Chegg customers when your case took place?
~Mr. Ren: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Ren a list of common Chegg problems)
~Mr. Ren: "Cancel order" was why I was trying to call.
~Mr. Ren's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Ren: I was charged **.** to my account for some reason. Not only have I notused Chegg since Dec **** (now March ****) but when I did I singed upfor the *.** per month feature. I was confused as to why I was randomly charged. The customer was very polite,he answered my call within * minutes. I was then placed on hold again for about * minutes to make sure that my refund was puched through properly.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Mr. Ren: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Ren: I'd give them a one out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Mr. Ren: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Mr. Ren: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Ren taken from his Chegg customer service problem that occurred on November 17th, 2017.