Chegg: Long wait in between responses. When they final...
A Chegg customer review by GetHuman user ~Glenn from November 19th, 2017
Background on ~Glenn's case
GetHuman: ~Glenn - can you tell our other Chegg customers when your case took place?
~Glenn: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Glenn a list of common Chegg problems)
~Glenn: "Cancel Account" was why I was trying to call.
~Glenn's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenn: Long wait in between responses. When they finally responded it wasn't even an answer to a question I had asked. Provided zero assistance and basically left me feeling like they stole from me.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Glenn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenn: I'd give them a three out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Glenn: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Glenn: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenn taken from his Chegg customer service problem that occurred on November 9th, 2017.