Chegg: after holding for ** minutes then they hung up...

A Chegg customer review by GetHuman user ~anonymous from November 16th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Chegg customers when your case took place?
~anonymous: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to Chegg, and if so, how?
~anonymous: I used the 855-477-0177 number I found for on the GetHuman Chegg customer phone number page I was on: Chegg Customer Service Phone Number
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Chegg problems)
~anonymous: "Returns" was why I was trying to call.

~anonymous's review of Chegg customer service

GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: after holding for ** minutes then they hung up on me. Poor poor service. They need a better system. *-**-****
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Chegg customer service problem that occurred on November 10th, 2017.

Chegg

2.71 of 5 stars | 94 reviews

~anonymous's Chegg Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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