Chegg: quoted me for ***$ online... did not give me my...
A Chegg customer review by GetHuman user GetHuman-426633 from November 20th, 2017
Background on GetHuman-426633's case
GetHuman: GetHuman-426633 - can you tell our other Chegg customers when your case took place?
GetHuman-426633: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426633 a list of common Chegg problems)
GetHuman-426633: "Missing Order" was why I was trying to call.
GetHuman-426633's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426633: quoted me for ***$ online... did not give me my money. i sold them many books that were mine to sell, as well as returned the books that i rented for them. did not expect to get paid for the rentals, obviously, but they didnt give me the quote that they had promised for my own books. poor customer service, waited for ** minutes on hold. also, that hold music is awful. you need to change that!
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
GetHuman-426633: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426633: I'd give them a two out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
GetHuman-426633: For that I would say one out of five.
GetHuman: And finally- any advice for other Chegg customers?
GetHuman-426633: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426633 taken from his Chegg customer service problem that occurred on November 10th, 2017.