Chegg: staff is ruled. Staff gave me a number to call...
A Chegg customer review by GetHuman user ~Brenda Harris from November 25th, 2017
Background on ~Brenda Harris's case
GetHuman: ~Brenda Harris - can you tell our other Chegg customers when your case took place?
~Brenda Harris: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Brenda Harris a list of common Chegg problems)
~Brenda Harris: "Returns" was why I was trying to call.
~Brenda Harris's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brenda Harris: staff is ruled. Staff gave me a number to call she gave it so fast and hung up. Didn't give me time to say anything or get the number.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Brenda Harris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brenda Harris: I'd give them a three out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Brenda Harris: For that I would say two out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Brenda Harris: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brenda Harris taken from his Chegg customer service problem that occurred on November 17th, 2017.