Chex Systems: On Hold: recording was muffled, difficult to un...
A Chex Systems customer review by GetHuman user ~Angel from November 23rd, 2017
Background on ~Angel's case
GetHuman: ~Angel - can you tell our other Chex Systems customers when your case took place?
~Angel: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Chex Systems, and if so, how?
GetHuman: And which of these common Chex Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Angel a list of common Chex Systems problems)
~Angel: "None of those really matches why I wanted to call Chex Systems that day." was why I was trying to call.
~Angel's review of Chex Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Chex Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angel: On Hold: recording was muffled, difficult to understand, static-y.*Customer Svc: Not as bad static, but still a tad muffled: hard to distinguish ALL spoken words...BUT, After politely requesting the CustSvc Rep to please speak slower "because the bad connection is causing words to meld together", my business was handled promptly & thoroughly with utmost courtesy.*OVERALL: As a victim of Fed ID Fraud, I am VERY pleased with the speed of contact thanks to this *, and - coupled w*patience and courtesy on BOTH ends of the line - I am *-star grateful that issues were resolved so quickly. *Thank you.
GetHuman: Let's quantify your experience contacting Chex Systems. On a scale of 1 to 5, how easy is it go get help on a Chex Systems problem?
~Angel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angel: I'd give them a two out of five on communication.
GetHuman: And what about Chex Systems's ability to quickly and effectively address your problem?
~Angel: For that I would say one out of five.
GetHuman: And finally- any advice for other Chex Systems customers?
~Angel: Call them early in the day or late. Don't forget any personal or account information you might need for Chex Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angel taken from his Chex Systems customer service problem that occurred on November 14th, 2017.