Choice Hotels International, Inc.: Called about a promotion for a *rd night free i...
A Choice Hotels International, Inc. customer review by GetHuman user ~Hans from November 27th, 2017
Background on ~Hans's case
GetHuman: ~Hans - can you tell our other Choice Hotels International, Inc. customers when your case took place?
~Hans: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Choice Hotels International, Inc., and if so, how?
GetHuman: And which of these common Choice Hotels International, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Hans a list of common Choice Hotels International, Inc. problems)
~Hans: "Overcharge/Strange charge" was why I was trying to call.
~Hans's review of Choice Hotels International, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Choice Hotels International, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hans: Called about a promotion for a *rd night free if you book * nights before April **, ****. The offer doesn't apply if you book through third parties. :( But the representative was very professional and we are canceling our on-line booking to book directly and get a free night.
GetHuman: Let's quantify your experience contacting Choice Hotels International, Inc.. On a scale of 1 to 5, how easy is it go get help on a Choice Hotels International, Inc. problem?
~Hans: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hans: I'd give them a three out of five on communication.
GetHuman: And what about Choice Hotels International, Inc.'s ability to quickly and effectively address your problem?
~Hans: For that I would say four out of five.
GetHuman: And finally- any advice for other Choice Hotels International, Inc. customers?
~Hans: Call them early in the day or late. Don't forget any personal or account information you might need for Choice Hotels International, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hans taken from his Choice Hotels International, Inc. customer service problem that occurred on November 23rd, 2017.
Choice Hotels International, Inc.
2.67 of 5 stars | 13 reviews
~Hans's Choice Hotels International, Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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