Choxi: Had card info stolen and cant get a hold of any...
A Choxi customer review by GetHuman user ~pissed off for identity theft from November 23rd, 2017
Background on ~pissed off for identity theft's case
GetHuman: ~pissed off for identity theft - can you tell our other Choxi customers when your case took place?
~pissed off for identity theft: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Choxi, and if so, how?
~pissed off for identity theft: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off for identity theft a list of common Choxi problems)
~pissed off for identity theft: "Overcharge/Strange charge" was why I was trying to call.
~pissed off for identity theft's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off for identity theft: Had card info stolen and cant get a hold of anyone to reverse charges for a family that Is depending on that money for groceries for their kids. Complete ******** ! Customer service or treasury dept needs to call us at ********** asap!
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~pissed off for identity theft: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off for identity theft: I'd give them a two out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~pissed off for identity theft: For that I would say three out of five.
GetHuman: And finally- any advice for other Choxi customers?
~pissed off for identity theft: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off for identity theft taken from his Choxi customer service problem that occurred on November 21st, 2017.