Choxi: I have been battling with them to get my refund...
A Choxi customer review by GetHuman user ~scraye from November 20th, 2017
Background on ~scraye's case
GetHuman: ~scraye - can you tell our other Choxi customers when your case took place?
~scraye: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~scraye a list of common Choxi problems)
~scraye: "Warranty claim" was why I was trying to call.
~scraye's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scraye: I have been battling with them to get my refund for well over a month now. They told me that they only received * item when I had actually returned *, then after clearing that issue up (so I thought,silly me) I waited more than the *-* business days that it takes to credit back to my card and still NO refund. I then find out after calling a month after still not receiving the refund, they gave me an in-store credit which was wrong (before purchasing this item i triple checked that if i needed to return it it was an item that was eligible for a refund not a store credit as I read lots of complaints about that) plus I have the emails to prove they screwed up. I called today and the customer rep "fixed" the issue and I am supposed to be refunded the full amount back to my card in *-* business days. We'll see about that even though she reassured me this time I would get my refund. Wish me luck and NO,I will not buy from them again.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~scraye: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scraye: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~scraye: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~scraye: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scraye taken from his Choxi customer service problem that occurred on November 15th, 2017.