Choxi: I received an email stating I received my packa...
A Choxi customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Choxi customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Choxi problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I received an email stating I received my package only a few hours after I purchased the item. I emailed, no response. I called & the agent stated I wasn't able to track my package because I needed to use DHL website. My tracking number still says it doesn't exist on both the DHL website and when you click on the link provided in the email that takes you to the USPS website.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Choxi customer service problem that occurred on November 18th, 2017.