Choxi: NMR is the worst place to buy from. I purchased...
A Choxi customer review by GetHuman user ~NMR (worst customer service) from November 26th, 2017
Background on ~NMR (worst customer service)'s case
GetHuman: ~NMR (worst customer service) - can you tell our other Choxi customers when your case took place?
~NMR (worst customer service): Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~NMR (worst customer service) a list of common Choxi problems)
~NMR (worst customer service): "Overcharge/Strange charge" was why I was trying to call.
~NMR (worst customer service)'s review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NMR (worst customer service): NMR is the worst place to buy from. I purchased * Philips *" LCD Dual-Screen Portable DVD Player and only received * of them. I called them and explained this to them and they tell me they need to "investigate" and that it will take them up to three days to email me back with what they find. Well I received my email from them stating "Thank you for patience as we contacted our manufacturing partner regarding the Philips *" LCD Dual-Screen Portable DVD Player Style: Philips *" DVD Player you ordered. Our vendor has confirmed that this item was shipped. Additionally, upon further investigation, we are able to verify that the weight of the package is equal to the total weight of the item(s) shipped. For your reference, we have provided additional details below" The additional details was my confirmed shipment. I am well aware that you sent me my package only containing * of the items I purchased. I called them back and told them that I am not lying and that I really did only receive one o
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~NMR (worst customer service): I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NMR (worst customer service): I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~NMR (worst customer service): For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~NMR (worst customer service): Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NMR (worst customer service) taken from his Choxi customer service problem that occurred on November 21st, 2017.