Choxi: Nmr will not refund the cost of postage...
A Choxi customer review by GetHuman user ~Margie Davis from November 20th, 2017
Background on ~Margie Davis's case
GetHuman: ~Margie Davis - can you tell our other Choxi customers when your case took place?
~Margie Davis: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Margie Davis a list of common Choxi problems)
~Margie Davis: "Warranty claim" was why I was trying to call.
~Margie Davis's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margie Davis: Nmr will not refund the cost of postage $**.**, nor the $**.** for misrepresented , defective furniture lifts and a returned wrong sized comforter.I have been dealing with this problem for a month. Nmr keeps giving me the run around asking me for order numbers, postage numbers, when I have furnished these over and over. SCAM!I will NEVER use NMR again!
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Margie Davis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margie Davis: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Margie Davis: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Margie Davis: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Margie Davis taken from his Choxi customer service problem that occurred on November 18th, 2017.