ChristianBook.com: I am a Sunday school teacher and between myself...
A ChristianBook.com customer review by GetHuman user ~disappointed ex customer from November 19th, 2017
Background on ~disappointed ex customer's case
GetHuman: ~disappointed ex customer - can you tell our other ChristianBook.com customers when your case took place?
~disappointed ex customer: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to ChristianBook.com, and if so, how?
GetHuman: And which of these common ChristianBook.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed ex customer a list of common ChristianBook.com problems)
~disappointed ex customer: "Make a purchase" was why I was trying to call.
~disappointed ex customer's review of ChristianBook.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ChristianBook.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed ex customer: I am a Sunday school teacher and between myself, the other * teachers and the church itself, we give your company a lot of business. One night this week, I had a cart to take advantage of a free shipping or **% sale. I could not find where to put my code. When I spoke to a person the following day she said it was now too late for the sale anyway. This she said in a cheerful (what the heck way) not gee I'm sorry or "let me talk to my manager and try to help you". When I told her we would take our business elsewhere, again she could not have been happier. The plus side is that religion is apparently doing better than I had feared. However "customer care" is doing much worse. *****@***.com
GetHuman: Let's quantify your experience contacting ChristianBook.com. On a scale of 1 to 5, how easy is it go get help on a ChristianBook.com problem?
~disappointed ex customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed ex customer: I'd give them a five out of five on communication.
GetHuman: And what about ChristianBook.com's ability to quickly and effectively address your problem?
~disappointed ex customer: For that I would say one out of five.
GetHuman: And finally- any advice for other ChristianBook.com customers?
~disappointed ex customer: Call them early in the day or late. Don't forget any personal or account information you might need for ChristianBook.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed ex customer taken from his ChristianBook.com customer service problem that occurred on November 15th, 2017.
ChristianBook.com
2.50 of 5 stars | 2 reviews
~disappointed ex customer's ChristianBook.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
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