Citi Cards: I had to punch through to two levels of higher...
A Citi Cards customer review by GetHuman user ~Scooter from October 29th, 2017
Background on ~Scooter's case
GetHuman: ~Scooter - can you tell our other Citi Cards customers when your case took place?
~Scooter: Yes. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~Scooter a list of common Citi Cards problems)
~Scooter: "Points Redemption" was why I was trying to call.
~Scooter's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scooter: I had to punch through to two levels of higher supervision to get an adequate explanation of why my interest rate had been raised. Turns out that I was one day late in my payment the day they raised all of their interest rates in order to have higher interest rates in place in case the congress froze their caps.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~Scooter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scooter: I'd give them a three out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~Scooter: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~Scooter: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scooter taken from his Citi Cards customer service problem that occurred on October 23rd, 2017.