Citi Cards: My live chat was totally useless. The person I...
A Citi Cards customer review by GetHuman user ~mepdx from November 13th, 2017
Background on ~mepdx's case
GetHuman: ~mepdx - can you tell our other Citi Cards customers when your case took place?
~mepdx: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~mepdx a list of common Citi Cards problems)
~mepdx: "Overcharge on Account" was why I was trying to call.
~mepdx's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mepdx: My live chat was totally useless. The person I was chatting with could not understand my problem at all - I was asking how long a returned check would take to hit my account, they were trying to tell me how to set up an online account and make a payment...? It was like a bad joke. I asked to be transferred to someone else and they ignored me completely. Waste of time.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~mepdx: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mepdx: I'd give them a three out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~mepdx: For that I would say four out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~mepdx: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mepdx taken from his Citi Cards customer service problem that occurred on November 9th, 2017.