Citi Cards: Prompts are bad and disconnect me the first tim...
A Citi Cards customer review by GetHuman user ~The Truth from November 26th, 2017
Background on ~The Truth's case
GetHuman: ~The Truth - can you tell our other Citi Cards customers when your case took place?
~The Truth: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~The Truth a list of common Citi Cards problems)
~The Truth: "Complaint" was why I was trying to call.
~The Truth's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Truth: Prompts are bad and disconnect me the first time. Trick is is to go straight to "*"' line had echo, and not my phone, theirs. While waiting for desired info, go disconnected with the agent AJ. * prior * for citibank i phoned solicited me for a cruise vacation. It's as if Citiband DOESN'T want to help their customers. They're are idiots. I can't wait to be rid of them.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~The Truth: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Truth: I'd give them a five out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~The Truth: For that I would say three out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~The Truth: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Truth taken from his Citi Cards customer service problem that occurred on November 18th, 2017.