Citi Cards: SATISFIED
A Citi Cards customer review by GetHuman user ~JOSE MENDOZA from November 21st, 2017
Background on ~JOSE MENDOZA's case
GetHuman: ~JOSE MENDOZA - can you tell our other Citi Cards customers when your case took place?
~JOSE MENDOZA: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~JOSE MENDOZA a list of common Citi Cards problems)
~JOSE MENDOZA: "Question" was why I was trying to call.
~JOSE MENDOZA's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JOSE MENDOZA: SATISFIED
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~JOSE MENDOZA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JOSE MENDOZA: I'd give them a five out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~JOSE MENDOZA: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~JOSE MENDOZA: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JOSE MENDOZA taken from his Citi Cards customer service problem that occurred on November 13th, 2017.