Citi Cards: i am very upset that all my pay was not added t...
A Citi Cards customer review by GetHuman user ~karen65 from November 22nd, 2017
Background on ~karen65's case
GetHuman: ~karen65 - can you tell our other Citi Cards customers when your case took place?
~karen65: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~karen65 a list of common Citi Cards problems)
~karen65: "Cancel Account" was why I was trying to call.
~karen65's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen65: i am very upset that all my pay was not added to my card and than what i did have up ther i could not use it at the gas station, and than when i went back to try to use it all my money was gone i can not keep on giving my plasma and than my money get taken away like that it is not right to us people sorry
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~karen65: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen65: I'd give them a five out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~karen65: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~karen65: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen65 taken from his Citi Cards customer service problem that occurred on November 12th, 2017.