CitiMortgage: After going through * people, I finally got to...
A CitiMortgage customer review by GetHuman user ~Rick from November 23rd, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other CitiMortgage customers when your case took place?
~Rick: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common CitiMortgage problems)
~Rick: "Overcharge/Strange charge" was why I was trying to call.
~Rick's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: After going through * people, I finally got to a person to take my payment. He was very polite and let me vent. In my opinion, CitiMortgage is arrogant with the way it takes care of its customers. Pray to God that you don't miss a payment because you will go through agonizing ****.
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~Rick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a one out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~Rick: For that I would say five out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~Rick: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his CitiMortgage customer service problem that occurred on November 21st, 2017.