Citibank (Australia): I am ready, after ** years of direct deposit wi...
A Citibank (Australia) customer review by GetHuman user GetHuman-270959 from October 29th, 2017
Background on GetHuman-270959's case
GetHuman: GetHuman-270959 - can you tell our other Citibank (Australia) customers when your case took place?
GetHuman-270959: Yes. It was morning, on October 26th.
GetHuman: Did you reach out to Citibank (Australia), and if so, how?
GetHuman: And which of these common Citibank (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-270959 a list of common Citibank (Australia) problems)
GetHuman-270959: "Setup an account" was why I was trying to call.
GetHuman-270959's review of Citibank (Australia) customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-270959: I am ready, after ** years of direct deposit with this bank, to tansfer all my money out. I have tried to call, go to a branch, call again, return to the branch and still could not get a CD closed and the money transferred directly to my account. Perhaps they did me a favor. I am taking the check they sent me by mistake and depositing the money in another bank. Enough of their ineptitude and rudenss.
GetHuman: Let's quantify your experience contacting Citibank (Australia). On a scale of 1 to 5, how easy is it go get help on a Citibank (Australia) problem?
GetHuman-270959: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-270959: I'd give them a one out of five on communication.
GetHuman: And what about Citibank (Australia)'s ability to quickly and effectively address your problem?
GetHuman-270959: For that I would say one out of five.
GetHuman: And finally- any advice for other Citibank (Australia) customers?
GetHuman-270959: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-270959 taken from his Citibank (Australia) customer service problem that occurred on October 26th, 2017.