Citibank (UK): These guys are horrible. I've been banking with...
A Citibank (UK) customer review by GetHuman user ~Fred Malcontent from November 3rd, 2017
Background on ~Fred Malcontent's case
GetHuman: ~Fred Malcontent - can you tell our other Citibank (UK) customers when your case took place?
~Fred Malcontent: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Citibank (UK), and if so, how?
GetHuman: And which of these common Citibank (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Fred Malcontent a list of common Citibank (UK) problems)
~Fred Malcontent: "Question" was why I was trying to call.
~Fred Malcontent's review of Citibank (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fred Malcontent: These guys are horrible. I've been banking with them for a few years. They make simple mistakes like dividing by the exchange rate instead of multiplying, on international transfers. They will also call you back and hassle you at work to confirm transfer details *-* times, making SEPA transfers take over a week instead of * days.
GetHuman: Let's quantify your experience contacting Citibank (UK). On a scale of 1 to 5, how easy is it go get help on a Citibank (UK) problem?
~Fred Malcontent: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fred Malcontent: I'd give them a two out of five on communication.
GetHuman: And what about Citibank (UK)'s ability to quickly and effectively address your problem?
~Fred Malcontent: For that I would say one out of five.
GetHuman: And finally- any advice for other Citibank (UK) customers?
~Fred Malcontent: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fred Malcontent taken from his Citibank (UK) customer service problem that occurred on October 29th, 2017.