Citidecor: Horrible, horrible!!! Placed an order on Octobe...
A Citidecor customer review by GetHuman user ~Mel from November 14th, 2017
Background on ~Mel's case
GetHuman: ~Mel - can you tell our other Citidecor customers when your case took place?
~Mel: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Citidecor, and if so, how?
GetHuman: And which of these common Citidecor customer issues best describes the reason you wanted to talk to them?
(Shows ~Mel a list of common Citidecor problems)
~Mel: "Returns" was why I was trying to call.
~Mel's review of Citidecor customer service
GetHuman: So how would you sum up your experience for GetHuman's Citidecor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mel: Horrible, horrible!!! Placed an order on October ** and never received the item. They would go weeks to a month before returning emails or phone calls. Was just told I was credited for my order in late December via PayPal which is completely false as there is no refund in my Paypal transaction history. Do not buy from this company!
GetHuman: Let's quantify your experience contacting Citidecor. On a scale of 1 to 5, how easy is it go get help on a Citidecor problem?
~Mel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mel: I'd give them a three out of five on communication.
GetHuman: And what about Citidecor's ability to quickly and effectively address your problem?
~Mel: For that I would say two out of five.
GetHuman: And finally- any advice for other Citidecor customers?
~Mel: Call them early in the day or late. Don't forget any personal or account information you might need for Citidecor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mel taken from his Citidecor customer service problem that occurred on November 9th, 2017.
Citidecor
2.33 of 5 stars | 3 reviews
~Mel's Citidecor Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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