Citizens Bank: Clear English, fairly quick response once I use...
A Citizens Bank customer review by GetHuman user ~jerseygrrrl from November 10th, 2017
Background on ~jerseygrrrl's case
GetHuman: ~jerseygrrrl - can you tell our other Citizens Bank customers when your case took place?
~jerseygrrrl: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Citizens Bank, and if so, how?
GetHuman: And which of these common Citizens Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~jerseygrrrl a list of common Citizens Bank problems)
~jerseygrrrl: "Complaint" was why I was trying to call.
~jerseygrrrl's review of Citizens Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizens Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerseygrrrl: Clear English, fairly quick response once I used the *** technique. Otherwise, it's impossible to get a person!
GetHuman: Let's quantify your experience contacting Citizens Bank. On a scale of 1 to 5, how easy is it go get help on a Citizens Bank problem?
~jerseygrrrl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerseygrrrl: I'd give them a two out of five on communication.
GetHuman: And what about Citizens Bank's ability to quickly and effectively address your problem?
~jerseygrrrl: For that I would say five out of five.
GetHuman: And finally- any advice for other Citizens Bank customers?
~jerseygrrrl: Call them early in the day or late. Don't forget any personal or account information you might need for Citizens Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerseygrrrl taken from his Citizens Bank customer service problem that occurred on November 9th, 2017.