City Sports: "Hit * to speak to a representative" *. "Transf...
A City Sports customer review by GetHuman user GetHuman-404936 from November 22nd, 2017
Background on GetHuman-404936's case
GetHuman: GetHuman-404936 - can you tell our other City Sports customers when your case took place?
GetHuman-404936: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to City Sports, and if so, how?
GetHuman: And which of these common City Sports customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404936 a list of common City Sports problems)
GetHuman-404936: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-404936's review of City Sports customer service
GetHuman: So how would you sum up your experience for GetHuman's City Sports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404936: "Hit * to speak to a representative" *. "Transferring you now." "Please leave a message." Impossible to talk to anyone.
GetHuman: Let's quantify your experience contacting City Sports. On a scale of 1 to 5, how easy is it go get help on a City Sports problem?
GetHuman-404936: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404936: I'd give them a one out of five on communication.
GetHuman: And what about City Sports's ability to quickly and effectively address your problem?
GetHuman-404936: For that I would say four out of five.
GetHuman: And finally- any advice for other City Sports customers?
GetHuman-404936: Call them early in the day or late. Don't forget any personal or account information you might need for City Sports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404936 taken from his City Sports customer service problem that occurred on November 17th, 2017.
City Sports
1.00 of 5 stars | 8 reviews
GetHuman-404936's City Sports Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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